ScriptRelay is an autonomous AI system that handles the entire durable medical equipment workflow: insurance verification, prescription intake, patient coordination, and fulfillment. No hold music. No fax machines. No missed reorders.
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No sales call. Just a product walkthrough. $999/mo after.
The $60B durable medical equipment industry still runs on phone trees, paper prescriptions, and manual insurance lookups. Every order touches a dozen hands before it reaches the patient. The result: slow fulfillment, lost revenue, and frustrated physicians who stop referring.
AI reads physician orders from any source: fax, portal, EHR integration
Instant eligibility check, pre-auth filing, and coverage confirmation
Automated scheduling for home delivery and custom fittings
Order dispatched, delivery confirmed, reorder timeline tracked
Extracts patient data, device specifications, and physician details from any prescription format. Validates completeness before processing begins.
Verifies eligibility across major payers in seconds. Automatically files pre-authorizations and tracks approval status through to completion.
Matches orders to inventory, selects optimal delivery windows, and coordinates with fitting technicians based on patient location and equipment type.
Tracks replacement schedules for every patient. Initiates reorders before supplies run out, capturing revenue that manual follow-up misses.
Every DME distributor in the country is running the same playbook from two decades ago: hire more staff, add more phone lines, hope nothing falls through the cracks. ScriptRelay is a different operating model entirely. AI that doesn't just assist your team, but replaces the manual work altogether. The prescription arrives. The patient gets their equipment. Everything in between happens automatically.